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	Service Improvement Branch   Government of British Columbia  > Ministry of Citizens' Services  >  Minister's Office  >  Ministry of Citizens' Services, Deputy Minister's Office  >  Service BC  >  Service Modernization Office  > Service Improvement Branch
	Telephone: Not Available   Email: Not Available     Facsimile: Not Available   URL: Not Available                       Mailing Address: PO Box 9804 Stn Prov Govt Victoria BC V8W9W1 CANADA   Name Title Telephone E-mail Adriana Poveda Executive Director, Service Improvement  778 698-2090     Bahaa Harmouche Director, Service Improvement & Integration      Gillian Ruemke-Douglas Director, Service Improvement & Integration  778 679-2460     Kerstin Behrens-Bolt Manager, Knowledge Management, Training & QA  250 718-4498     Runzhun Gangrade Manager, Program Delivery  236 996-1444     Laurel Jorginson Manager, Strategic Initiatives  778 698-2486     Crystal Pelletier Manager, Service Improvement & Strategic Initiatives  250 462-9092     Jamie Quesnel LV: Manager, Program Delivery  778 671-9261     Paula Steele Manager, Strategic Initiatives  250 419-8890     Brenda Jager Lean Consultant  778 974-4969     Monsur Ogungbade Lean Consultant  250 516-1521     Karina Kersten Senior Lean Advisor  250 514-6156     Kanav Aggarwal Program Analyst      Wendy Batty Program Analyst      Rebecca (Becky) Birbilis Program Analyst  778 506-2016     Ho Lam Cheung Program Analyst      Alexandra Gajdus Program Analyst      Melissa Lecavalier Program Analyst  250 838-2836     Kristina Maretic Program Analyst      Ajay Singh Program Analyst      Jennifer Dang Lean Analyst  778 405-3262     Karolyn Whitford Lean Analyst  250 431-0012     Lindsey Froland Project Assistant      Ameet Khaira Project Assistant